Return Policy

No Return Policy

 

Thank you for shopping at POST FRAGRANCE. We take pride in offering a carefully curated selection of fragrances and aromatherapy products. Due to the nature of our products and for the safety and satisfaction of all our customers, we have implemented a strict "No Return" policy. Kindly review the following guidelines before making your purchase:

 

1. Product Integrity: Once a fragrance or aromatherapy product leaves our store, it cannot be returned or exchanged. This policy ensures that you receive products that have not been tampered with, ensuring their authenticity and quality.

 

2. Hygiene and Safety: Fragrances and aromatherapy products are personal items that come into direct contact with skin. To maintain the highest standards of hygiene and safety for all our customers, we do not accept returns on any opened or used products.

 

3. Allergic Reactions: We understand that some individuals may experience allergic reactions to certain scents or ingredients. To mitigate this, we encourage customers to explore our sample options or testers before making a purchase. Customers are also encouraged to interact with us via our Live Chat to ask questions about product composition and possible reactions to skin or sense organs.

 

4. Fragrance Perception: Fragrance perception is subjective and can vary from person to person. We encourage customers to research products extensively to ensure they align with their preferences before finalising a purchase.

 

5. Damaged or Defective Items: In the rare event that you receive a damaged or defective product, please contact our customer service team within 48 hours of receiving the item. We will be happy to assist you with a resolution.

 

6. Exchange for Unopened Items: We can consider an exchange only for unopened and unused products within 14 days of purchase. Please retain your receipt as proof of purchase.

 

7. Store Credit: In certain cases, we may offer store credit instead of an exchange. This credit can be used towards future purchases at POSTFRAGRANCE.COM

 

8. Refunds: We do not offer refunds for any products, except in cases where a product cannot be replaced due to unavailability.

 

Please note that this "No Return" policy is in place to maintain the quality, integrity, and safety of our products. We appreciate your understanding and encourage you to explore our products online with care. If you have any questions or concerns about our policy or your purchase, please don't hesitate to contact our customer service team for assistance.

 

Also note that we are not directly affiliated with any of the manufacturers of the products that we stock!

 

Your satisfaction and the enjoyment of our products are of utmost importance to us. We thank you for choosing POSTFRAGRANCE.COM and look forward to serving you with the finest fragrances and aromatherapy products